© Fresh Insight 2007

Training course summaries

We have a comprehensive range of generic courses which can be tailored to specifically suit your company, based on your individual requirements.

Training programmes include (click on the links to view course outlines):

	Management Skills		Sales and Marketing
	Change - planning for Change - management of Change - implementation Change - monitoring and continuous improvement Coaching and mentoring COSHH awareness Dealing with budgets Dealing with conflict Dealing with problems Developing communication skills Diversity in the workplace Drug & Alcohol (D&A) Awareness Effective communication Employment law Finance for the non-financial manager Food hygiene Giving effective presentations Health and safety at work Holding effective meetings Interviewing techniques Introduction to management (new) Introduction to NLP Introduction to staff appraisals Leading the team lawfully Motivation techniques Networking for profit Negotiation skills Planning and organising the Team's work Report writing Staff discipline Staff motivation for management Strategic thinking Supervisory skills The role of the Team Leader Team building Team leadership Transactional analysis Understanding the Data Protection Act Workplace organisation (The 5 S’s)		Consultative selling Customer Relationship Marketing (CRM) Effective telesales Fulfilling customer requirements Introduction to successful selling Key account management Managing the prospective sale Marketing a service Negotiating skills Presentation skills
			Office & Customer Service Skills
			Business letter writing Customer care Dealing with difficult customers Keeping valued customers Minute taking in meetings Professional telephone techniques Proof-reading skills Speedwriting level 1 Speedwriting level 2 Speed reading
			Personal Development
			Assertiveness Confidence/Assertiveness (combined course) Confidence building Developing yourself Motivation techniques Stress management Time management

We will consider writing other sales and marketing skills programmes as required.

courses | consult | clients | contact | home