Office & Customer Service Skills Courses
Business letter writing
SUMMARY
Good, effective written communication is essential to the image of your company as this is often the first introduction to it that a prospective client receives. This course will assist you in learning better grammar, letter layout (construction) and what to say that will make all the difference in conveying a great image for your company.
Content:
- Learning how to communicate through letters
- Using the 7 C’s
- Using correct language, grammar and punctuation
- Making what you say clear and concise
- Frequently confused words
- Do’s and Don’ts of letter writing
- Using the correct salutations
Suitable for:
Anyone who is new to writing letters for business, wishes to learn new skills or simply needs a refresher.
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